Returns & Exchanges
Most returns we handle are a size change. If the fit isn't right, send the item back and we issue store credit for the full amount you paid. Use it to order the size you need, applied automatically at checkout.
Here is how it works.
Change of mind or wrong size
You have 30 days from delivery to start a return for change of mind or a size change, as long as the item is:
- unworn and unwashed, in original condition
- with all tags attached and packaging intact
For change-of-mind returns and size changes we issue store credit, not a cash refund. Your rights under the Australian Consumer Law are separate and always apply (see below).
How store credit works
Once we receive the item and check it, we add store credit to your account for the full amount you paid for it. The credit doesn't expire and applies automatically at checkout the next time you are signed in. Order the size you want whenever you are ready.
Postage
You cover return postage, and standard shipping applies to your new order the same as any other. We recommend a tracked service for the return so you can see it arrive back with us.
How to start a return
- Email us. Send your order number and the reason for return to returns@strydperformance.com.au.
- We send you the return details. You will get our returns form and the address to post to, usually within one business day.
- Post it back. Use a tracked service so you can see it arrive with us. Return postage is covered by you.
- We check it and add your credit. Within 3 to 5 business days of the parcel arriving, we add store credit to your account for the amount you paid. Use it to order the size you want, applied automatically at checkout.
What can't be returned for change of mind
- Sale items. These are final and not eligible for change-of-mind returns, store credit or refund.
- Underwear, hats and socks, for hygiene reasons.
- Anything marked FINAL SALE.
- Gift cards.
Your Australian Consumer Law rights still apply to these items if they are faulty or not as described.
Faulty, damaged or not what you ordered
This is separate from the change-of-mind policy above, and your rights here cannot be signed away.
Under the Australian Consumer Law, if an item has a major fault you choose a refund, a replacement or a repair. If the fault is minor, we may repair or replace it within a reasonable time, and if we can't, you can choose a refund.
If we send the wrong item, or an item arrives damaged or not as described, that sits here too.
We cover return postage on confirmed faults. Email support@strydperformance.com.au with your order number and a photo of the issue, and we will organise it from there.
Still have a question
Email support@strydperformance.com.au with your order number. A real person on the Sunshine Coast will get back to you.
For the full legal wording, see our Refund policy.